At SunChakro, we value your trust and satisfaction. We take great care to ensure that our products are delivered to you in the best condition. Please read our Refund & Returns Policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns only under the following conditions:
You received a damaged or defective product.
You received the wrong product.
The product is unused, sealed, and in original packaging.
⚠️ For health, hygiene, and safety reasons, we do not accept returns or refunds if the product has been opened, used, or tampered with.
2. Return Request Window
Return requests must be made within 7 days of delivery.
To request a return, please contact us at [insert support email/phone/WhatsApp] with your order number, product details, and photos (if applicable).
3. Refund Process
Once your return request is approved, we will arrange for a pickup or guide you on how to return the product.
After receiving and inspecting the product, we will process your refund within 7–10 business days.
Refunds will be made to your original payment method (credit/debit card, UPI, net banking, or wallet).
4. Non-Refundable / Non-Returnable Items
Opened, used, or partially consumed products.
Products purchased during discounts, promotions, or sales (unless defective/damaged).
Gift cards, coupons, or digital products.
5. Cancellations
Orders can be cancelled before shipping by contacting us at [insert contact email/phone].
Once shipped, cancellations are not possible, but you may request a return under the above conditions.
6. International Orders
For international shipments, returns are accepted only for damaged or wrong products.
Return shipping costs may apply for international customers unless the error is on our side.
7. Shipping Policy : Products are processed on the same date of placing the order and that order will get delivered to your end within 3 to 4 working days.
8. Contact Us
For returns, refunds, or cancellation support, please reach out to us:
📧 Email: [sunchakro1indian@gmail.com]
📞 Phone/WhatsApp: [6289110705]
🏢 Address: [Halisahar jetia, west bengal, india]